Frequently Asked
Frequently Asked
Questions
Questions
Everything you need to know before you book.
A seamless experience starts with clarity. Below, you will find answers to the questions we receive most often, offering insight into our process, expectations, and the level of guidance we provide from inquiry through event day.
General
General
General
We require a non-refundable reservation fee (typically ~ 40% of the total fee) to secure your booking, with the remaining balance due closer to your event date. We offer flexible payment options and methods to accommodate your needs.
We accept all major forms of payment, including cash, check, Zelle, Venmo, Apple Pay, and credit card. Please note that credit card payments are subject to a small processing fee to cover the cost charged by the credit card company.
Our pricing is all-inclusive with no hidden fees. Any potential additional costs, such as travel, taxes, or overtime, will be discussed with you upfront before booking.
Absolutely, we are fully insured for all of our services to work at any venue and can provide a certificate of insurance directly to your venue upon request.
Yes, we offer pre-event consultations to review your vision, preferences, and any specific requests. These meetings are one of the main advantages of booking with us, as they allow us to fully understand your expectations and customize every detail. By taking the time to connect beforehand, we can ensure your event unfolds exactly as you envision it.
After our initial consultation, we will send a proposal that includes all the items you are interested in booking. Once we agree that the proposal meets your needs, we’ll collect event and contact details from you via email in order to prepare a digital contract. After you digitally sign the contract, Rob Hines will automatically countersign it, and you’ll receive an executed copy via email along with step-by-step instructions on paying the reservation fee. Once the fee is received, you will get a receipt of payment and a welcome email with your client portal login details. At that point, your event is officially booked.
We encourage clients to lock in their talent as soon as possible. If you’re unsure which package or services you want, we recommend starting with the smaller of the two packages you’re interested in. You can always upgrade or add options later. We do ask, however, that clients do not downgrade packages once booked, as we have already secured the entertainers and reserved the services for your big day.
We require a non-refundable reservation fee (typically ~ 40% of the total fee) to secure your booking, with the remaining balance due closer to your event date. We offer flexible payment options and methods to accommodate your needs.
We accept all major forms of payment, including cash, check, Zelle, Venmo, Apple Pay, and credit card. Please note that credit card payments are subject to a small processing fee to cover the cost charged by the credit card company.
Our pricing is all-inclusive with no hidden fees. Any potential additional costs, such as travel, taxes, or overtime, will be discussed with you upfront before booking.
Absolutely, we are fully insured for all of our services to work at any venue and can provide a certificate of insurance directly to your venue upon request.
Yes, we offer pre-event consultations to review your vision, preferences, and any specific requests. These meetings are one of the main advantages of booking with us, as they allow us to fully understand your expectations and customize every detail. By taking the time to connect beforehand, we can ensure your event unfolds exactly as you envision it.
After our initial consultation, we will send a proposal that includes all the items you are interested in booking. Once we agree that the proposal meets your needs, we’ll collect event and contact details from you via email in order to prepare a digital contract. After you digitally sign the contract, Rob Hines will automatically countersign it, and you’ll receive an executed copy via email along with step-by-step instructions on paying the reservation fee. Once the fee is received, you will get a receipt of payment and a welcome email with your client portal login details. At that point, your event is officially booked.
We encourage clients to lock in their talent as soon as possible. If you’re unsure which package or services you want, we recommend starting with the smaller of the two packages you’re interested in. You can always upgrade or add options later. We do ask, however, that clients do not downgrade packages once booked, as we have already secured the entertainers and reserved the services for your big day.
We require a non-refundable reservation fee (typically ~ 40% of the total fee) to secure your booking, with the remaining balance due closer to your event date. We offer flexible payment options and methods to accommodate your needs.
We accept all major forms of payment, including cash, check, Zelle, Venmo, Apple Pay, and credit card. Please note that credit card payments are subject to a small processing fee to cover the cost charged by the credit card company.
Our pricing is all-inclusive with no hidden fees. Any potential additional costs, such as travel, taxes, or overtime, will be discussed with you upfront before booking.
Absolutely, we are fully insured for all of our services to work at any venue and can provide a certificate of insurance directly to your venue upon request.
Yes, we offer pre-event consultations to review your vision, preferences, and any specific requests. These meetings are one of the main advantages of booking with us, as they allow us to fully understand your expectations and customize every detail. By taking the time to connect beforehand, we can ensure your event unfolds exactly as you envision it.
After our initial consultation, we will send a proposal that includes all the items you are interested in booking. Once we agree that the proposal meets your needs, we’ll collect event and contact details from you via email in order to prepare a digital contract. After you digitally sign the contract, Rob Hines will automatically countersign it, and you’ll receive an executed copy via email along with step-by-step instructions on paying the reservation fee. Once the fee is received, you will get a receipt of payment and a welcome email with your client portal login details. At that point, your event is officially booked.
We encourage clients to lock in their talent as soon as possible. If you’re unsure which package or services you want, we recommend starting with the smaller of the two packages you’re interested in. You can always upgrade or add options later. We do ask, however, that clients do not downgrade packages once booked, as we have already secured the entertainers and reserved the services for your big day.
Entertainment
Entertainment
Entertainment
Top 40, 50s, 60s, 70s, 80s, 90s, Acoustic, Big Band, Classical, Country, Dance, Funk, Hip Hop, Jazz, Motown, Oldies, Pop, Classic Rock, R&B, Rock, Soul, Swing…..you name it, we got it.
Our performers’ presentation is polished and understated, marked by artistic mixing and a professional “cheese-free” approach to announcements and microphone work. Many DJs think that it is their job to put on a show and be the center of attention at the reception. We believe firmly that your event should reflect you, and we have no interest in taking the spotlight!
Yes, in fact: we insist. We’ll tell you how we collect that information when we go over our planning process.
Yes! We also have backup equipment on-site in the event of a failure.
On average, we arrive 60–90 minutes prior to the event start time for smaller setups. For larger setups, we may require additional time, which we can coordinate with your venue in advance.
Most formal affairs benefit from having a dedicated MC in addition to the DJ, which is why this is reflected in our popular packages. The MC serves as a professional presence to guide the event, making clear announcements and ensuring proper attention is given to each formality as it unfolds. Our approach on the microphone is always tasteful, professional, and appropriate for the occasion.
Our approach depends on the crowd, the flow of the event, and the overall vibe you’re looking to create. We read the room and build the energy on the dance floor from there.
While this situation is highly unlikely, we have a team of skilled entertainers on call and will arrange a suitable replacement if needed.
Top 40, 50s, 60s, 70s, 80s, 90s, Acoustic, Big Band, Classical, Country, Dance, Funk, Hip Hop, Jazz, Motown, Oldies, Pop, Classic Rock, R&B, Rock, Soul, Swing…..you name it, we got it.
Our performers’ presentation is polished and understated, marked by artistic mixing and a professional “cheese-free” approach to announcements and microphone work. Many DJs think that it is their job to put on a show and be the center of attention at the reception. We believe firmly that your event should reflect you, and we have no interest in taking the spotlight!
Yes, in fact: we insist. We’ll tell you how we collect that information when we go over our planning process.
Yes! We also have backup equipment on-site in the event of a failure.
On average, we arrive 60–90 minutes prior to the event start time for smaller setups. For larger setups, we may require additional time, which we can coordinate with your venue in advance.
Most formal affairs benefit from having a dedicated MC in addition to the DJ, which is why this is reflected in our popular packages. The MC serves as a professional presence to guide the event, making clear announcements and ensuring proper attention is given to each formality as it unfolds. Our approach on the microphone is always tasteful, professional, and appropriate for the occasion.
Our approach depends on the crowd, the flow of the event, and the overall vibe you’re looking to create. We read the room and build the energy on the dance floor from there.
While this situation is highly unlikely, we have a team of skilled entertainers on call and will arrange a suitable replacement if needed.
Top 40, 50s, 60s, 70s, 80s, 90s, Acoustic, Big Band, Classical, Country, Dance, Funk, Hip Hop, Jazz, Motown, Oldies, Pop, Classic Rock, R&B, Rock, Soul, Swing…..you name it, we got it.
Our performers’ presentation is polished and understated, marked by artistic mixing and a professional “cheese-free” approach to announcements and microphone work. Many DJs think that it is their job to put on a show and be the center of attention at the reception. We believe firmly that your event should reflect you, and we have no interest in taking the spotlight!
Yes, in fact: we insist. We’ll tell you how we collect that information when we go over our planning process.
Yes! We also have backup equipment on-site in the event of a failure.
On average, we arrive 60–90 minutes prior to the event start time for smaller setups. For larger setups, we may require additional time, which we can coordinate with your venue in advance.
Most formal affairs benefit from having a dedicated MC in addition to the DJ, which is why this is reflected in our popular packages. The MC serves as a professional presence to guide the event, making clear announcements and ensuring proper attention is given to each formality as it unfolds. Our approach on the microphone is always tasteful, professional, and appropriate for the occasion.
Our approach depends on the crowd, the flow of the event, and the overall vibe you’re looking to create. We read the room and build the energy on the dance floor from there.
While this situation is highly unlikely, we have a team of skilled entertainers on call and will arrange a suitable replacement if needed.
Photography
Photography
Photography
We offer a variety of photography packages to suit different needs. Our packages typically cover the entire day for weddings and include coverage of the getting ready, ceremony, reception, and various key moments. For non weddings, our packages typically are 4 or 5 hours, depending upon what the client needs.
You can add various ala carte services to any package, such as an engagement photo shoot. This is a great opportunity for you to get comfortable in front of the camera and for us to capture your love story.
We pride ourselves on the fastest industry turnaround. You can expect to receive your edited photography gallery within 1-2 weeks after the event.
Yes, all our packages include digital copies of your photos, delivered through an online gallery where you can download and share your images easily.
Absolutely! We offer a range of high-quality print options and custom-designed photo albums to help you preserve and showcase your memories. This is an ala carte service you can add, even after the event is over.
Yes, we encourage you to share your vision with us during our planning meetings. Our photographers are skilled in various styles and are happy to accommodate specific shot requests and preferences.
We take photo safety very seriously. We use multiple memory cards during the event and back up your images to secure storage immediately after the event.
We do not offer RAW files to clients, only the final edited product…which is what anyone cares about anyway!
You will receive full rights to view and share your photos for personal use. We also reserve the right to use photos for promotional purposes.
We offer a variety of photography packages to suit different needs. Our packages typically cover the entire day for weddings and include coverage of the getting ready, ceremony, reception, and various key moments. For non weddings, our packages typically are 4 or 5 hours, depending upon what the client needs.
You can add various ala carte services to any package, such as an engagement photo shoot. This is a great opportunity for you to get comfortable in front of the camera and for us to capture your love story.
We pride ourselves on the fastest industry turnaround. You can expect to receive your edited photography gallery within 1-2 weeks after the event.
Yes, all our packages include digital copies of your photos, delivered through an online gallery where you can download and share your images easily.
Absolutely! We offer a range of high-quality print options and custom-designed photo albums to help you preserve and showcase your memories. This is an ala carte service you can add, even after the event is over.
Yes, we encourage you to share your vision with us during our planning meetings. Our photographers are skilled in various styles and are happy to accommodate specific shot requests and preferences.
We take photo safety very seriously. We use multiple memory cards during the event and back up your images to secure storage immediately after the event.
We do not offer RAW files to clients, only the final edited product…which is what anyone cares about anyway!
You will receive full rights to view and share your photos for personal use. We also reserve the right to use photos for promotional purposes.
We offer a variety of photography packages to suit different needs. Our packages typically cover the entire day for weddings and include coverage of the getting ready, ceremony, reception, and various key moments. For non weddings, our packages typically are 4 or 5 hours, depending upon what the client needs.
You can add various ala carte services to any package, such as an engagement photo shoot. This is a great opportunity for you to get comfortable in front of the camera and for us to capture your love story.
We pride ourselves on the fastest industry turnaround. You can expect to receive your edited photography gallery within 1-2 weeks after the event.
Yes, all our packages include digital copies of your photos, delivered through an online gallery where you can download and share your images easily.
Absolutely! We offer a range of high-quality print options and custom-designed photo albums to help you preserve and showcase your memories. This is an ala carte service you can add, even after the event is over.
Yes, we encourage you to share your vision with us during our planning meetings. Our photographers are skilled in various styles and are happy to accommodate specific shot requests and preferences.
We take photo safety very seriously. We use multiple memory cards during the event and back up your images to secure storage immediately after the event.
We do not offer RAW files to clients, only the final edited product…which is what anyone cares about anyway!
You will receive full rights to view and share your photos for personal use. We also reserve the right to use photos for promotional purposes.
Videography
Videography
Videography
We offer a variety of videography packages to suit different needs. Our packages typically cover the entire day for weddings, up to 10 hours, and includes coverage of the getting ready, ceremony, reception, and various key moments. For non weddings, our packages typically are 4 or 5 hours, depending upon what the client needs.
Our standard packages include three distinct edits: a teaser, a highlight, and a feature film. Each edit varies in length and is designed to provide a unique perspective on your event, creating a complete and engaging video experience.
You can expect to receive your edits within 4-6 weeks after the event. We take the time to carefully edit and craft your video to ensure it meets our high standards.
Yes, all our packages include digital copies of your videos, delivered through an online platform where you can download and share your footage easily.
Yes, we encourage you to share your vision and any specific requests with us during your consultation. Our videographers will ensure these moments are captured as you envision them.
Yes, we include drone videography to capture stunning aerial footage of your event.
We take video safety very seriously. We use multiple memory cards during the event and back up your footage to secure storage immediately after the event.
We do offer RAW files to clients for an additional fee.
You will receive full rights to view and share your videos for personal use. We also reserve the right to use footage for promotional purposes.
We offer a variety of videography packages to suit different needs. Our packages typically cover the entire day for weddings, up to 10 hours, and includes coverage of the getting ready, ceremony, reception, and various key moments. For non weddings, our packages typically are 4 or 5 hours, depending upon what the client needs.
Our standard packages include three distinct edits: a teaser, a highlight, and a feature film. Each edit varies in length and is designed to provide a unique perspective on your event, creating a complete and engaging video experience.
You can expect to receive your edits within 4-6 weeks after the event. We take the time to carefully edit and craft your video to ensure it meets our high standards.
Yes, all our packages include digital copies of your videos, delivered through an online platform where you can download and share your footage easily.
Yes, we encourage you to share your vision and any specific requests with us during your consultation. Our videographers will ensure these moments are captured as you envision them.
Yes, we include drone videography to capture stunning aerial footage of your event.
We take video safety very seriously. We use multiple memory cards during the event and back up your footage to secure storage immediately after the event.
We do offer RAW files to clients for an additional fee.
You will receive full rights to view and share your videos for personal use. We also reserve the right to use footage for promotional purposes.
We offer a variety of videography packages to suit different needs. Our packages typically cover the entire day for weddings, up to 10 hours, and includes coverage of the getting ready, ceremony, reception, and various key moments. For non weddings, our packages typically are 4 or 5 hours, depending upon what the client needs.
Our standard packages include three distinct edits: a teaser, a highlight, and a feature film. Each edit varies in length and is designed to provide a unique perspective on your event, creating a complete and engaging video experience.
You can expect to receive your edits within 4-6 weeks after the event. We take the time to carefully edit and craft your video to ensure it meets our high standards.
Yes, all our packages include digital copies of your videos, delivered through an online platform where you can download and share your footage easily.
Yes, we encourage you to share your vision and any specific requests with us during your consultation. Our videographers will ensure these moments are captured as you envision them.
Yes, we include drone videography to capture stunning aerial footage of your event.
We take video safety very seriously. We use multiple memory cards during the event and back up your footage to secure storage immediately after the event.
We do offer RAW files to clients for an additional fee.
You will receive full rights to view and share your videos for personal use. We also reserve the right to use footage for promotional purposes.
Photo Booths
Photo Booths
Photo Booths
We have several photo booths, such as the open-air booth (we call this our standard booth), mobile booth, Swing booth and 360 Booth.
We include unlimited sessions and prints, digital galleries, props, the ability to text photos directly from the booth, customizable backdrops, and a dedicated photo booth attendant to ensure everything runs smoothly.
Neither service is included in our standard package, but we can add them to your event for an additional fee.
You can expect to receive your digital copies within 1 week after the event for download.
No, all props and backdrops are included in our packages. If you’d like to use your own, we’re happy to accommodate that as well.
We have several photo booths, such as the open-air booth (we call this our standard booth), mobile booth, Swing booth and 360 Booth.
We include unlimited sessions and prints, digital galleries, props, the ability to text photos directly from the booth, customizable backdrops, and a dedicated photo booth attendant to ensure everything runs smoothly.
Neither service is included in our standard package, but we can add them to your event for an additional fee.
You can expect to receive your digital copies within 1 week after the event for download.
No, all props and backdrops are included in our packages. If you’d like to use your own, we’re happy to accommodate that as well.
We have several photo booths, such as the open-air booth (we call this our standard booth), mobile booth, Swing booth and 360 Booth.
We include unlimited sessions and prints, digital galleries, props, the ability to text photos directly from the booth, customizable backdrops, and a dedicated photo booth attendant to ensure everything runs smoothly.
Neither service is included in our standard package, but we can add them to your event for an additional fee.
You can expect to receive your digital copies within 1 week after the event for download.
No, all props and backdrops are included in our packages. If you’d like to use your own, we’re happy to accommodate that as well.